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ROUTEMARKET

Privacy Policy

Last updated: June 26, 2026

Privacy Policy

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our website, platform, APIs, developer tools, model routing services, creative workflow tools, and related services.

By using RouteMarket, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Account Information

When you create an account or use our services, we may collect information such as:

  • Name or display name
  • Email address
  • Login credentials or authentication identifiers
  • Company name
  • Billing information
  • Account settings and preferences

1.2 Usage and Technical Information

We may collect information about how you use RouteMarket, including:

  • API requests and usage records
  • Model routing logs
  • Credit usage and billing records
  • Workflow execution history
  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring pages
  • Access times
  • Error logs and diagnostic data

1.3 User Content

Depending on the services you use, you may submit, upload, generate, or process content through RouteMarket, including:

  • Prompts
  • Text inputs
  • Images
  • Audio
  • Video
  • Workflow files
  • API payloads
  • Generated outputs
  • Project assets and metadata

We process this content to provide, maintain, secure, and improve the services.

1.4 Payment Information

Payments may be processed by third-party payment providers such as Stripe. We do not store full credit card numbers on our servers. Payment providers may collect payment card details, billing address, tax information, and transaction records according to their own terms and privacy policies.

1.5 Communications

If you contact us, we may collect your email address, message content, support history, and any information you choose to provide.

2. How We Use Information

We use information for the following purposes:

  • To provide and operate RouteMarket services
  • To create and manage user accounts
  • To process API requests, workflows, and model routing
  • To generate, store, and display user-created content
  • To calculate usage, credits, billing, and invoices
  • To process payments and prevent fraud
  • To provide customer support
  • To improve service reliability, performance, and security
  • To troubleshoot errors and prevent abuse
  • To communicate service updates, security notices, and administrative messages
  • To comply with legal obligations
  • To enforce our Terms of Service and acceptable use policies

3. AI Processing and Third-Party Model Providers

RouteMarket may route user requests to third-party AI model providers, infrastructure providers, or API providers in order to deliver AI generation, model routing, workflow automation, and related services.

When you use features that require third-party AI processing, your prompts, inputs, uploaded files, generated outputs, metadata, and related technical information may be transmitted to the relevant provider solely for the purpose of providing the requested service.

Third-party providers may process such data according to their own terms, privacy policies, data retention settings, and enterprise/API policies. We encourage users not to submit sensitive personal information, confidential information, or regulated data unless they have confirmed that the selected model, provider, and workflow are appropriate for that use.

4. How We Share Information

We may share information with:

4.1 Service Providers

We may share information with vendors and service providers that help us operate RouteMarket, including:

  • Cloud hosting providers
  • Database and storage providers
  • Payment processors
  • Email and communication providers
  • Analytics and monitoring providers
  • Security and fraud prevention providers
  • AI model and API providers

These providers may access information only as needed to perform services for us or to provide the services requested by you.

4.2 Legal and Compliance Purposes

We may disclose information if required to do so by law or if we believe in good faith that disclosure is necessary to:

  • Comply with legal obligations
  • Respond to lawful requests from public authorities
  • Protect our rights, property, users, or the public
  • Investigate fraud, abuse, security incidents, or policy violations
  • Enforce our agreements and policies

4.3 Business Transfers

If RouteMarket is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to appropriate confidentiality and privacy protections.

4.4 No Sale of Personal Information

We do not sell personal information. We also do not use user-submitted API prompts, uploaded files, or private project content for advertising resale.

5. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to:

  • Keep users signed in
  • Remember preferences
  • Improve security
  • Analyze service usage
  • Measure performance
  • Prevent fraud and abuse

You may control cookies through your browser settings. Some features may not work properly if cookies are disabled.

6. Data Retention

We retain information for as long as reasonably necessary to provide the services, comply with legal obligations, resolve disputes, maintain security, prevent abuse, and enforce our agreements.

Retention periods may vary depending on the type of data, account status, legal requirements, and operational needs. For example:

  • Account information may be retained while your account is active.
  • Billing and transaction records may be retained as required for tax, accounting, and compliance purposes.
  • Logs may be retained for security, debugging, fraud prevention, and system reliability.
  • User content may be retained according to your account settings, product functionality, or deletion requests.

You may request deletion of your account or certain personal information by contacting us.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no system is completely secure. We cannot guarantee absolute security of information transmitted or stored through RouteMarket. You are responsible for maintaining the confidentiality of your account credentials and API keys.

8. Your Choices and Rights

Depending on your location, you may have rights regarding your personal information, such as the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Object to or restrict certain processing
  • Request a copy of your information
  • Withdraw consent where processing is based on consent
  • Opt out of certain communications

To exercise these rights, contact us at [[email protected]]. We may need to verify your identity before processing your request.

9. International Data Transfers

RouteMarket is operated in the United States. Your information may be processed in the United States and other countries where we or our service providers operate.

By using RouteMarket, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your country of residence.

10. Children’s Privacy

RouteMarket is not intended for children under 13 years old, or under the minimum age required by applicable law in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

11. Sensitive Information

RouteMarket is not designed for processing highly sensitive or regulated information, such as medical records, financial account credentials, government identification numbers, biometric data, or confidential legal information, unless we have expressly agreed otherwise in writing.

Please do not submit sensitive personal information or regulated data through RouteMarket unless you are responsible for ensuring that your use complies with applicable laws and provider requirements.

12. Third-Party Links and Services

RouteMarket may contain links to third-party websites, services, APIs, models, or integrations. We are not responsible for the privacy practices of third parties. Your use of third-party services is subject to their own terms and privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by updating the effective date, posting a notice on our website, sending an email, or using another appropriate method.

Your continued use of RouteMarket after the updated Privacy Policy becomes effective means you accept the updated policy.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [[email protected]]